Services / Customer Service
Empower service representatives to resolve issues quickly, with AI doing the first pass.
Most customer service platforms are good at logging cases and bad at closing them. Customer Service is built around resolution — AI-summarised context so reps aren't starting cold, and routing that gets the right case to the right person the first time.
01
Case management
- Case tracking across every channel in one place
- Copilot-generated case summaries so reps get context instantly
- Service-level agreements (SLAs) for response time tracking
- Knowledge base of articles for faster, more consistent answers
02
Routing & scheduling
- Automated routing rules and record creation/updates
- Business process flows with guided stages for case resolution
- Self-service scheduling portal and skills-based resource scheduling
Built for
The problems this actually solves.
Coordinating multi-channel customer interactions in one view
Case resolution cycles that take too long
Cases routed inconsistently to the wrong representative
Customers wanting to manage appointments outside business hours
Licensing
What it costs.
Team Member
from £7 / user / month
Customer Service Premium
up to £149.90 / user / month
Pricing scales with AI and contact-centre capability. Prices shown are list prices at time of publishing and are subject to change — get in touch for a current quote.
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